Last updated: October 16, 2026
Pro plans begin with a 7-day free trial. You enter your payment details when you start the trial, on the secure payment page of our payment processor, but nothing is charged during those 7 days. On day 8, your payment method is charged the price of the plan you chose and the plan begins renewing automatically. If you cancel at any point before the trial ends, no charge is ever made.
Your plan renews automatically at the end of each billing period, at the price shown at checkout, until you cancel. SubServe is a digital service. No physical goods are shipped.
Cancelling stops all future billing. It does not end your access early: your paid access continues through the end of the period you already paid for, and your account then reverts to the free plan (one subject profile). To avoid a renewal charge, cancel before your next billing date. To avoid any charge at all, cancel before your 7-day trial ends.
We do not provide prorated or partial refunds for unused time in a billing period, whether you are on a monthly or an annual plan. When you cancel, you keep access for the time you have already paid for.
If you believe you were charged in error, for example a duplicate charge, a charge after you cancelled, or a charge you do not recognize, contact us and we will review it. If we confirm the charge was made in error, we will refund it in full to your original payment method. Refunds can take several business days to appear, depending on your card issuer.
Please contact us first at contact@subserv.me, with the email on your account and the date and amount of the charge, so we can look into it right away.
SubServe
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
contact@subserv.me or our Contact page
This policy forms part of our Terms of Service.